Glow Digital ("I," "me," "my") is a trading name I operate as a sole trader. I value your privacy and I'm committed to protecting your personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you visit my website, engage with my services, or communicate with me.
1. Information I Collect
I may collect the following types of personal information:
- Contact details (name, email address, phone number, company name)
- Project information you share with me (e.g., website/CRM requirements)
- Payment details (processed securely via third-party providers, I do not store credit card data directly)
- Technical data (IP address, browser type, operating system, and site usage patterns)
2. How I Use Your Information
I use your data to:
- Provide and manage my services (website builds, CRM solutions, ongoing support)
- Respond to inquiries and customer support requests
- Process payments and administer billing plans
- Improve my website, services, and customer experience
- Send important updates, invoices, and optional marketing communications (you can opt out at any time)
3. Sharing of Information and Third-Party Processors
I do not sell or rent your personal information. I may share limited data with:
- Payment Processors: I use Stripe to process payments. When you make a payment, your payment information is collected and processed by Stripe in accordance with their Privacy Policy. I do not store your full credit card details on my servers.
- Analytics Providers: I use Google Analytics to understand how visitors use my website. Google Analytics may collect information such as your IP address, browser type, and pages visited.
- Service Providers: I may share data with hosting providers, email service providers (Resend), and other service providers necessary to deliver my services.
- Legal Authorities: I may disclose information if required by law or to protect my rights and safety.
- Partners or Contractors: I may share project-related information with partners or contractors engaged in delivering your project (only on a need-to-know basis).
Third-Party Privacy Policies: I encourage you to review the privacy policies of my third-party service providers:
4. Data Storage and Security
I implement reasonable safeguards (encryption, secure servers, access controls) to protect your personal data. While no system is 100% secure, I take steps to minimize risks.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing at any time
- Request details of how your information is used
To exercise these rights, contact me at .
6. Cookies and Tracking Technologies
I use cookies and similar tracking technologies to improve site performance, measure visitor interactions, and provide a better user experience. For detailed information about my use of cookies, please see my Cookie Policy.
Third-party services I use (including Stripe, Google Analytics, and others) may also set cookies on your device. You may disable cookies in your browser settings, though this may affect website functionality.
7. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact
If you have any questions about this Privacy Policy, email me at .