Glow Digital ("we," "our," "us") is a trading name operated by Sophia Pedley, a sole trader. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our services, or communicate with us.
1. Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number, company name)
- Project information you share with us (e.g., website/CRM requirements)
- Payment details (processed securely via third-party providers — we do not store credit card data directly)
- Technical data (IP address, browser type, operating system, and site usage patterns)
2. How We Use Your Information
We use your data to:
- Provide and manage our services (website builds, CRM solutions, ongoing support)
- Respond to inquiries and customer support requests
- Process payments and administer billing plans
- Improve our website, services, and customer experience
- Send important updates, invoices, and optional marketing communications (you can opt out at any time)
3. Sharing of Information and Third-Party Processors
We do not sell or rent your personal information. We may share limited data with:
- Payment Processors: We use Stripe to process payments. When you make a payment, your payment information is collected and processed by Stripe in accordance with their Privacy Policy. We do not store your full credit card details on our servers.
- Analytics Providers: We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as your IP address, browser type, and pages visited.
- Service Providers: We may share data with hosting providers, email service providers (Resend), and other service providers necessary to deliver our services.
- Legal Authorities: We may disclose information if required by law or to protect our rights and safety.
- Partners or Contractors: We may share project-related information with partners or contractors engaged in delivering your project (only on a need-to-know basis).
Third-Party Privacy Policies: We encourage you to review the privacy policies of our third-party service providers:
4. Data Storage and Security
We implement reasonable safeguards (encryption, secure servers, access controls) to protect your personal data. While no system is 100% secure, we take steps to minimize risks.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing at any time
- Request details of how your information is used
To exercise these rights, contact us at hello@glowdigital.studio.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve site performance, measure visitor interactions, and provide a better user experience. For detailed information about our use of cookies, please see our Cookie Policy.
Third-party services we use (including Stripe, Google Analytics, and others) may also set cookies on your device. You may disable cookies in your browser settings, though this may affect website functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact
If you have any questions about this Privacy Policy, email us at hello@glowdigital.studio.